Frequently asked questions
Why don’t you accept credit cards?
Credit card payments for generic medications are heavily restricted due to pressure from banks and big pharmaceutical companies in both Australia and the U.S. These limitations are designed to protect their profit margins — often at the expense of consumer access.
For us, accepting credit cards comes with high costs, risks, and low approval rates. To keep our prices low and ensure reliable service, we accept Direct Deposit only. Thanks to mobile and internet banking, this process is now fast, secure, and simple — especially on your phone.
How do I place an order?
It’s easy:
- Browse products and add to your cart
- Proceed to checkout
- Pay securely via Direct Deposit
You can checkout as a guest or create an account for faster reordering. Our website is encrypted with 128-bit SSL for your privacy and protection.
I placed an order but didn’t get a confirmation. What happened?
Order confirmations are sent automatically via email. If you haven’t received one, please check your Spam, Junk, or Promotions folder. If it’s not there, contact us and we’ll resend it right away.
What are generic medications?
Generic medications are non-branded versions of popular prescription drugs. They are identical in dosage, strength, safety, quality, and effectiveness to the original branded products — but available at a much lower cost.
Are generic medications counterfeit?
Absolutely not. Counterfeit medications are illegal, fake products that often contain little or no active ingredients. Generic medications are legal, regulated, and contain the exact same active ingredients as their brand-name counterparts.
The products we offer are authentic generics, not counterfeits — and undergo rigorous quality testing by our suppliers.